Scope
This Privacy Policy applies to Heller Networks LLC website pages, contact forms, firmware update infrastructure, and related hosted services for NOTBOX.
This policy does not control how you handle traffic, packet captures, or test data inside your own environment when using a NOTBOX device. You are responsible for your own internal privacy, security, and compliance requirements.
Information We Collect
We collect very limited information.
- Website contact form submissions (if you send one): your name, email address, and message.
- Firmware update / activation service data: device identifier(s) and request data needed to validate and serve firmware updates or activation-related services.
- Basic server logs: standard web server request logs (such as IP address, request path, and timestamp) used for operations and security.
- Abuse prevention verification: challenge/verification responses used to reduce spam on the contact form.
We do not collect your customer traffic, packet captures, or internal network data through normal use of the website or firmware update service.
How We Use Information
We use collected information to:
- Respond to inquiries and support requests
- Operate and protect firmware update and activation services
- Prevent abuse, spam, and unauthorized access attempts
- Maintain, troubleshoot, and improve our website and hosted services
NOTBOX Device Data and Packet Captures
NOTBOX is designed to process network testing data locally on the device (and optionally on network storage you configure, such as SMB or NFS shares).
This Privacy Policy covers Heller Networks website and hosted service data handling. Your internal test traffic and packet captures remain part of your own environment unless you choose to send information to us for support.
Firmware Updates and Activation Services
When using firmware update or activation services, your device may send limited information needed to validate eligibility and serve the correct firmware package (for example, device ID/serial-style identifiers and request metadata).
We use this information only to operate update and activation infrastructure. We do not use it to inspect your local network traffic or packet captures.
Sharing of Information
We do not sell your personal information.
We may share limited information only as reasonably necessary to operate services, comply with legal obligations, prevent abuse, or protect Heller Networks, our customers, and third parties. This may include providers used for hosting, security, or email delivery.
Data Retention
We retain information only for as long as reasonably necessary for support, operations, abuse prevention, legal compliance, and record-keeping.
Retention periods may vary depending on the type of data (for example, contact requests, access logs, and update service logs).
Security
We use reasonable technical and operational measures to protect website and service data. No system is completely secure, and we cannot guarantee absolute security.
You are responsible for securing your own network environment, storage shares, and any data captured using NOTBOX.
Your Choices and Contact
If you have questions about this Privacy Policy or want to request correction or deletion of information you submitted directly to us (where applicable), contact:
Heller Networks LLC
26140 Crocker Blvd #1014
Harrison Township, MI 48045-2454
United States
Cookies and Verification Services
Our website contact and support forms use Cloudflare Turnstile, a verification service that helps prevent spam submissions. This service may set cookies or use browser-based signals to distinguish human visitors from automated bots.
We also use third-party advertising and conversion-tracking services to measure how our ads perform and to reach relevant audiences. These services may set cookies or use similar technologies on your device, and to improve measurement accuracy we may share a hashed (irreversible) version of an email you submit. You can opt out of interest-based advertising through the Digital Advertising Alliance and the Network Advertising Initiative.
Children's Privacy
NOTBOX products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can remove it.
International Users
If you are located in a jurisdiction with specific data privacy rights (such as the European Economic Area, United Kingdom, or California), you may have additional rights regarding your personal information. Please contact us at the address below to exercise any applicable rights.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will include an updated "Last updated" date.